Local Dialing Procedure is on the way!
Important Changes in Telephone Dialing Procedure
February 13, 2008, the Public Service Commission of West Virginia issued an
Order approving the implementation of a new area code for use throughout
West Virginia. The new area code, 681, will provide additional telephone
numbers that are necessary to support residential growth, telecommunications
service providers, available telecommunications products and additional
lines in West Virginia. The new 681 area code will be available to serve new
telephone customers after the March 28, 2009, final implementation date.
With the following Frequently Asked Questions, we hope to clarify the impact
of deploying the new 681 area code.
Who will be affected by the new area code?
681 area code will serve new customers throughout West Virginia.
Essentially, everyone using a telephone in or to West Virginia will be
What is an area code overlay?
An overlay is the addition of another area code (681) to the same geographic region as an existing area code (304). An overlay does not require
customers to change their existing area code or telephone number.
will the new 681 area code become effective?
telephone numbers may be assigned with the new 681 area code beginning March
will telephone dialing change?
customers dial a local call will change with the implementation of the new
area code. Customers will be required to dial 10 digits for all local calls,
whether the telephone number they use has a 304 area code or the new 681
- For a local call within the same or different area code,
customers must dial
10 digits (Area Code + xxx-xxxx)
- For a long distance call to either area code, customers must dial 1+10-digits
(1+Area Code + xxx-xxxx)
- For operator services, credit card or a third party call to either area code,
customers must dial 0+10-digits (0+Area Code + xxx-xxxx)
there be a change in how I dial other N-1-1 numbers?
Customers can continue to dial only three digits to call 211, 411, 711, 811
will customers be required to use this new dialing procedure?
- Permissive 10-digit dialing
begins July 26, 2008, and ends February 27, 2009.
During the permissive
dialing period, local calls can be dialed with either 7 or 10 digits.
forget and use the old dialing procedure of dialing just seven digits, your
still be completed.
- Mandatory 10-digit dialing
begins February 28, 2009. On this date and thereafter, if you
do not use
10-digit dialing for local calls, your call will not be completed and a
will instruct you to hang up and dial again.
- Beginning March 28, 2009, new
telephone lines or services in West Virginia may be
assigned numbers with
the 681 area code.
will not change as a result of the new area code?
- Customers with existing 304
area code telephone numbers will have no change to their area code or their
- Local calling areas will
remain the same; the price of a call, coverage area or other rates and
services will not change. In other words, if it is presently a local call,
it will still be a local call without any toll charges.
- Customers can still dial just
three digits to reach 211, 411, 711, 811 and 911.
calls between a telephone number with the 304 area code and a telephone
number with the 681 area code be considered long distance?
necessarily. Calls that were local before the area code change will remain
local calls and calls that were long distance will remain long distance.
should I do to ensure that my home telephone service continues to operate
want to do some of the following things to make sure your calls will be
complete as dialed:
- Reprogram equipment such as
automatic dialers, fax machines and computer modems before the mandatory
dialing period begins.
- Teach families, friends, etc.
to dial the area code + telephone number for all local calls.
- Contact security or alarm
vendors to update dial-up numbers to avoid a break in security routines and
- Update items such as
stationery, checks, etc. to include your area code + telephone number.
- When asking for someone else’s
phone number, remember to ask also for the area code.
should I do to ensure that my business telephone service continues to
- All businesses in West
Virginia should verify that their telephone equipment is capable of
completing calls to the new 681 area code. Some telephone equipment used by
businesses will not recognize the new area code until their equipment has
been reprogrammed or upgraded.
- Businesses may need to
reprogram or upgrade their equipment if they use specialized communications
equipment such as a PBX, electronic telephone sets, auto-dial systems or
multi-line key systems.
- Notify alarm service providers
of all appropriate area code + telephone number(s) so alarm service records
and equipment can be updated as needed.
- Ensure security door and gate
systems are reprogrammed to dial the area code + telephone number, as
- Check items such as
stationery, checks, business cards, advertisements, promotional items,
brochures, internet web pages, catalogs, etc. to ensure they include your
area code + telephone number.
other communication services might be affected?
- Calling features such as Speed
Dialing and Call Forwarding may need to be updated to use the 304 or 681
area code 10-digit telephone number for local calls.
- In addition to any changes in
your dialing procedures, services that operate with automatic dialing
equipment may require changes or reprogramming. Some examples are life
safety systems, fax machines, Internet dial-up numbers, alarm and security
systems, security gates, speed-dialers, call forwarding settings, voicemail
and other similar services.
- Cell phone users should make
certain that telephone numbers programmed within their cell phone
directories include the 10-digit number.
- You may also want to check
your personal/business stationery or advertising materials to ensure the
area code is included.
should I contact if I have any other questions?
customers have any further questions, they can contact the Public Service
Commission of West Virginia at 1-800-344-5113 or www.psc.state.wv.us.