PSC Jurisdiction over the Electric Industry

The Public Service Commission Regulates rates and charges of investor owned electric companies such as Appalachian Power Company, Wheeling Power, Monongahela Power Company and Potomac Edison Company.

The Commission also regulates the reasonableness of acts, practices and service of all electric utilities, including:

  1. Meter and billing accuracy
  2. Reliability, safety and quality of the electric service
  3. Termination of service and service requests
  4. Extensions of service
  5. Need for proposed new power plants and transmission lines
  6. Territorial disputes

If found unreasonable, the Commission can establish reasonable acts, practices or services to be followed by the utility in the future.

The Public Service Commission does not regulate the rates provided by municipally owned electric utilities such as New Martinsville Municipal Utilities and the Philippi Municipal Electric Department; rates provided by rural cooperative electric utilities such as Craig-Botetourt Electric Cooperative, Harrison Rural Electrification Association and Shenandoah Valley Electric Cooperative; electrical wiring inside the customer’s building. The Commission has no authority to award claims for monetary damages.


Rates for municipally owned electric utilities are set by ordinance. PSC has jurisdiction only upon receipt of petition that conforms to statutory requirements.

Rates for electric cooperatives are set by the electric cooperative's governing board. PSC has jurisdiction only upon receipt of petition that conforms to statutory requirements.

Customer's responsibility and standards are set by various city codes.

Any request for compensation for damages would be negotiated with the utility, through the state court system or be covered by the customer’s insurance company.