Utilities Division

The Utilities Division consists of accountants, auditors, analysts and economists, and provides accounting, audit, financial, economic and other technical assistance and analysis in Commission cases and processes and participates in rate and other filings made by electric, natural gas, telephone, water and wastewater utilities, solid waste carriers, taxis, limousine services, household goods movers, tow operators and commercial solid waste facilities.

This Division is responsible for reviewing and making recommendations to the Commission regarding formal customer complaints filed against natural gas, electric, telephone, water and wastewater utilities, regulated motor carriers and commercial solid waste facilities, and informal complaints or requests for assistance dealing with other regulated utility services. The Utilities Division assists customers with quality of service complaints related to cable television, maintains a comparative database of motor carrier costs and rates and conducts both financial and management audits of motor carriers operating within the State.

If the individual has a link associated with their name, then you can send them an email, using our internal form.

Telephone Directory
Name Title Number
Utilities Division
Director (304) 340-0421
Utilities Analyst (304) 340-0495
Office Assistant (304) 340-0378
Administrative Secretary (304) 340-0350
Fax   (304) 340-0326
Fax   (304) 340-0462
Carrier and Consumer Operations Section
Deputy Director (304) 340-0446
Office Support (304) 340-0415
Secretary (304) 340-0458
Fax   (304) 340-0462
Informal Complaints
Consumer Assistance
Carla Nelson Supervisor (800) 642-8544
Bridgitt Carpenter Consumer Affairs Technician (800) 642-8544
Shannon Foutche Consumer Affairs Technician (800) 642-8544
Cynthia Pauley Consumer Affairs Technician (800) 642-8544
Teresa Sanders Consumer Affairs Technician (800) 642-8544
Trenna Sproles Consumer Affairs Technician (800) 642-8544
Eleanor Young Consumer Affairs Technician (800) 642-8544
Fax   (304) 340-0452
Fax   (304) 340-0462
Toll Free In-State   (800) 642-8544
Motor Carrier
Supervisor (304) 340-0760
  (304) 340-0444
  (304) 340-0449
  (304) 340-0419
  (304) 340-0496
  (304) 340-0837
Fax   (304) 340-0326
Telecommunications and Cable TV
  (304) 340-0451
  (304) 340-0761
  (304) 340-0344
  (304) 340-0492
Fax   (304) 340-0326
Audit, Finance and Rates Section
Deputy Director (304) 340-0369
Fax   (304) 340-0326
Fax   (304) 340-0462
Case Processing (Oxley)
Manager (304) 340-0360
  (304) 340-0869
  (304) 340-0768
  (304) 340-0358
  (304) 340-0773
   
Case Processing (Pauley)
Manager (304) 340-0439
  (304) 340-0771
  (304) 340-0816
  (304) 340-0420
  (304) 340-0823
Revenue Requirements and Issues
  (304) 340-0470