PSC Jurisdiction Over The Telecommunications Industry

The Public Service Commission regulates

The reasonableness of acts, practices and services of telecomm utilities, including:

  1. Service quality for Incumbent Local Exchange Carriers(ILEC) and Competitive Local Exchange Carriers (CLECs)
  2. Acquisition of telecommunication utilities
  3. Slamming or unauthorized switching of providers complaints
  4. Cramming or complaints about unauthorized charges on your bill
  5. Cable television quality of service
  6. Telecommunications Relay Service (TRS) for the hearing impaired
  7. Eligibility for Universal Service Funds

If found unreasonable, the Commission can establish reasonable acts, practices or services to be followed by the utility in the future.

The Public Service Commission Does Not Regulate

  1. Broadband services or DSL/broadband deployment 1
  2. Rates or territories of cell phone companies 1
  3. Market entries of cell phone companies 1
  4. Wireless cell phone service 1
  5. Satellite television 1
  6. Interstate or International telephone service 1
  7. Service quality and reliability of pay telephone providers 1
  8. Charges for pay-per-calls (900 number calls) 1
  9. Harassing, threatening or obscene calls 2
  10. Solicitation calls 3
  11. Claims for monetary damages 4
  12. Telephone wires on the customer side of the network interface device (NID) or box
  13. Rates for third party inside wire maintenance contracts
  14. Yellow Pages © advertising

Jurisdiction of the Federal Communications Commission (FCC)

Consumer & Governmental Affairs Bureau, Consumer Complaints
445 12th Street, SW, Washington, DC 20554, or
Toll Free: 1-888-TELL-FCC (1-888-835-5322) TTY

Contact your local law enforcement agency.

Contact the National Do Not Call Registry:

Compensation for damages would be negotiated with the utility, pursued in the state court system or covered by the customer’s insurance company.