Lower Your Telephone Bill

  • Significant discounts may be offered when you bundle various groups of services. Many telecommunications providers offer packages of residential and business basic local phone and long-distance service, television and high speed Internet access as one singular product. Check with your telecommunication service provider for more information on bundling services and the best rate or package for your needs.
  • Evaluate your needs before ordering premium services. Don’t be talked into adding options or services that you do not need.
  • Review your bills carefully. Check your bill for charges that are not clear.
  • Use the Internet or telephone book to look up local numbers instead of using directory assistance.
  • Make sure service problems are with company owned equipment before requesting a service call. You can do this by connecting the line from your phone into the jack on the network interface device (NID) box.
  • If you get free long distance on your cell phone, don’t use your landline for long distance calls.
  • Use toll-free numbers when possible or make needed contact online.
  • Know the area code numbers and their meaning before making a call. Premium-rate phone numbers that have a 900 or 976 for the area code are toll calls that may charge several dollars per minute.
  • Dial direct. There are additional charges for all operator-assisted, collect, credit card calls and calls billed to another number.
  • Dial carefully. Listen on the handset or view phone screen to make sure you hit each number only once. If you aren’t sure you dialed correctly, hang up and start again.
  • Do you qualify for the Lifeline program to lower your phone bill? Find out at: http://www.psc.state.wv.us/LifeLine/default.htm
  • Protect yourself from telemarketers by registering with the National Do Not Call Registry: https://donotcall.gov/