PSC Jurisdiction over the Water and Wastewater Industry

The Public Service Commission regulates rates and charges for investor owned water and wastewater facilities such as West Virginia American Water Company and Beckley Water Company and for public service district water and sewer facilities providing separate or combined services and having fewer than 4,500 customers and annual gross revenue less than $3 million.

The Commission also has regulatory authority over the reasonableness of acts, practices and service of all water and wastewater utilities, including:

  1. Meter and billing accuracy
  2. Quality of service
  3. Extension of service
  4. Termination of service and requests for service
  5. Water pressure
  6. Bulk sales of water
  7. Utility owned water lines
  8. Territorial disputes

If found unreasonable, the Commission can establish reasonable acts, practices or services to be followed by the utility in the future.

The Public Service Commission does not regulate the rates and charges, or the construction of any plant, equipment, property or facility for political subdivisions (public service districts and municipal systems) of the state providing separate or combined services and having at least 4,500 customers and annual gross revenue of $3 million or more from its separate or combined services1. The Commission does not regulate the rates and charges for municipally owned water and wastewater utilities2. The Commission has no authority to award claims for monetary damages3.


Upon receipt of a timely complaint by a resale customer (other utilities), the Commission can review the rates set by a large PSD. Upon receipt of a timely complaint from a resale customer, the Commission can review municipal water and sewer rates.

The Commission can review the rates established by a municipality having less than 4,500 customers or annual gross revenue of less than $3 million upon the receipt of a petition filed as provided by statute.

Compensation for damages would be negotiated with the utility, pursued in the state court system or covered by the customer’s insurance company